Frequently Asked Questions

Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer...

If you still can't find an answer to your question, please give our Customer Experience Team a call on +86 13790232074 or drop us an email at support@greatever.com.

Shipping Information

What shipping service do you offer?

United States:

US STANDARD TRACKED SHIPPING

US orders are shipped using USPS or Amazon Logistics with a tracking number provided.

If your products are shipped to Alaska, Hawaii or Puerto Rico, they may incur additional shipping charges depending on the weight of the package.

Canada:

YunExpress, UPS, USPS, and Amazon logistics.

Will I have to Pay Custom fees?

We have 3 warehouses in United States, Canada and China.

China to USA & Canada:

Standard Shipping, Condition(0-5kg),10$ shipping fees

Expedited Shipping, Condition(0-5kg),20$ shipping fees

Heavy Goods Shipping, Condition(5-20kg),50$ shipping fees

USA to USA:

Economy Shipping, Condition(0-5kg), Free Shipping

Standard Shipping,Condition(0-5kg),10$ shipping fees

Express Shipping, Condition(0-5kg),15$ shipping fees

Heavy Goods Shipping, Condition(5-20kg),50$ shipping fees

Canada to Canada:

Standard Shipping,Condition(0-5kg),Free shipping

Express Shipping,Condition(0-5kg),10$ shipping fees

Heavy Goods Shipping, Condition(5-20kg),50$ shipping fees

Please be aware that due to the COVID-19 pandemic, there may be temporary suspension of international mail acceptance for certain destinations due to service impacts or foreign policies. For the most up-to-date information about shipping disruptions, check carrier websites (links provided below).

USPS Disruptions
https://about.usps.com/newsroom/service-alerts/international/

UPS Disruptions
https://www.ups.com/us/en/about/news/important-updates.page

FedEx Disruptions
https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf

Damaged or Wrong Items

Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product, package, or packing slip away. You may be asked to provide photographic proof of damage (or evidence of any missing items).

If you receive the wrong items, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 3 business days of the package's initial arrival.

Collapsible row